Privacy Policy

Last updated: Oct 2026
SN Electrical Solutions Pty Ltd (ABN 22 633 301 103) manages personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).


What we collect
We collect names, phone numbers, email and site addresses, property and switchboard details, photos of installations and equipment, and billing records.
We collect this directly from you by phone, email, our website and site visits. Sometimes we receive it from builders, property managers or real estate agents.
We don't usually collect sensitive information. If we do (for example, details of life support equipment), we only use it for your job or where required by law.
Our website uses cookies and analytics tools, such as Google Analytics, to understand how visitors use the site and to improve our advertising. These may collect your IP address, browser type and the pages you visit. You can turn off cookies in your browser settings, though some parts of the site may not work properly.

How we use it
We use your information to quote, complete and certify work, invoice you, handle warranties and rebate paperwork, and send occasional service updates. You can opt out of marketing at any time.

Who we share it with
We only share what's needed to do the job, with:
Energy Safe Victoria and electricity distributors or retailers
Rebate programs, when you ask us to help with an application
Suppliers and manufacturers, for warranty claims
Our subcontractors, IT, accounting and professional advisers
We never sell your information. Some of our cloud software providers may store data outside Australia.

Storage and security
We store your information in password-protected systems with access limited to our team. No internet transmission is completely secure, so we can't guarantee the security of information sent to us online.
We keep job records for at least 7 years, then destroy or de-identify them.

Access and correction
You can ask to see the information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. We may ask you to confirm your identity. Some exceptions under the Privacy Act may apply.

Questions and complaints
Contact us with any privacy question or complaint and we'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
We may update this policy from time to time. The latest version is always on our website.
SN Electrical Solutions Pty Ltd Altona North 3025 VIC  
Email: info@snelectricalsolutions.com
Phone: 0425 786 929